Walaa, an insurer in Saudi Arabia, has launched CoverGo’s health insurance platform to provide a fully digital claims process for customers, providers, and internal teams.

The new platform allows Walaa to manage claims administration in-house, supporting its growth strategy for the health insurance segment.

The digital and automated processes are expected to reduce operational costs, mitigate healthcare inflation risks, and improve customer experience.

CoverGo’s platform, with its AI capabilities, modular API architecture, and integration features, enables Walaa to operate within Saudi Arabia’s health insurance ecosystem and sets the stage for future automation and expansion.

“Digital transformation is a key priority for Walaa, and our collaboration with CoverGo is a major milestone in that journey,”

said Johnson Varughese, CEO of Walaa.

“The platform allows us to be more agile in our delivery, more efficient operationally, and most importantly, more responsive to the evolving needs of our customers.”

“Walaa has shown a clear commitment to digitising and streamlining its health insurance ecosystem in an efficient and scalable way using CoverGo’s next-gen insurance platform. We look forward to growing our collaboration with Walaa as our strategic partner for the Middle East expansion,”

said Tomas Holub, CEO of CoverGo.

Featured image credit: Edited by Fintech News Middle East, based on image by halalstock via Freepik