Optasia is seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As member of the Customer Engagement team in Optasia, you will be responsible for delivering scalable solutions for the customer segment across emerging markets. You will work closely with the Customer Engagement Directors and Products & Solutions Specialists to enable solutions that addresses partner needs while leveraging the unique competitive advantages that our solutions offer.
- Work with existing partners to generate new business opportunities.
- Liaise with internal teams in product and engineering to facilitate new initiatives with the aim of enriching the current accounts with new solutions.
- Drive growth agenda and profitability plans through organic initiatives
- Proactively identify themes and develop propositions that challenge the status quo and deliver valued thought leadership for customers, resulting in innovation and market evolution
- Boost Customer Satisfaction and value to Optasia
- Ensure Business targets are met, and revenues are optimized to meet company targets
- Observe market trends, monitor the product portfolio’s performance against targets and evaluate potential challenges to implement action plans
- Travel and meet senior account stakeholders from time to time
- Ensure all client relationship is at the optimal levels
- Share customer knowledge and insights through an effective information flow
- Work with legal team to ensure consistent delivery of a compliant product
- Minimum of 7 years’ experience Mobile Financial Services, Consumer/SMME lending, Fintech Company/ PaaS.
- Strong team management skills and experience with managing a team of plus 20 members
- Experience in managing accounts more than +$20m
- Experience handling relationships with multi-cultural partners in multiple regions
- Strong attention to detail and culture diversified mindset
- Degree holder in Engineering, Marketing, Business or related discipline preferable
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Dynamic, passion for Fintech industry and knowledge of the market/competitors
- Commercial awareness and strong business acumen
- Strong analytical, numerical, written communication and excellent organizational skills
- Solid understanding of contracts and processes
- Proficiency with Microsoft Office, in particular Excel and CRM systems
- Fluency in English
Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making.
