Emirates NBD to Launch Voice Banking Through Amazon Alexa16. September 2019
Emirates NBD customers in the UAE will soon be able to get banking updates, track spends as well as listen to daily market briefings on their Amazon Alexa devices.
Using the Emirates NBD skill for Amazon Alexa, customers will be able to ask for their account and credit card balances, as well as details of their recent transactions using conversational language through an Amazon Echo smart speaker from the comfort of their home or office. The service can also be accessed on the go with Amazon Alexa enabled headsets or through the mobile phone using the Amazon Alexa App. A daily curated summary of investments related news and global market updates from the bank’s Chief Investment Officer will also be available.
Further, customers would be able to obtain information on signing up for new products such as a loan or a card instalment plan as well as on other general programs and initiatives the bank is engaged in. To get started, customers can just say ‘Alexa, open Emirates NBD’.
Emirates NBD Voice Banking has been co-created along with customers under the bank’s Better Together program whereby selected patrons were engaged to assist with developing and beta testing the innovation. The service utilises Application Program Interfaces (APIs) built in line with established open banking standards, allowing exchange of financial information while upholding strict guidelines of security and privacy for users.
Featured image credit: Amazon