Emirates NBD Unveils Customer Digital Onboarding Experience

Emirates NBD Unveils Customer Digital Onboarding Experience

by 11. January 2021

Emirates NBD has rolled out the digital onboarding option for new customers to have their identity documents verified using contactless NFC technology when opening a bank account via its mobile app.

The bank’s TruID solution uses NFC technology to read information from embedded chips in the documents and seamlessly extract data to autofill a digital account application. The customer is then prompted to take a selfie within the app to complete the process.

Emirates NBD‘s TruID digital identity verification solution was developed as part of the bank’s collaboration with fintech startups VisionLabs and Smart Engines. Apple users can have their biometric passports read using the NFC technology, while Android users can avail electronic reading of both Emirates ID and their biometric passports.

Commenting on the introduction of the digital identity verification solution, Suvo Sarkar, Senior Executive Vice President and Head of Retail Banking and Wealth Management at Emirates NBD said:

Suvo Sarkar, Senior Executive Vice President and Head of Retail Banking and Wealth Management Emirates NBD

Suvo Sarkar

“As a front-runner in digital banking innovation, Emirates NBD continues to leverage technology to deliver superior customer experiences. Our mobile account opening service is being increasingly used by customers to open a new account instantly from their smartphones and this new verification solution ensures a more secure and robust process.”

Nikita Arlazarov, Chief Financial Officer at Smart Engines, added:

Nikita Arlazarov, Chief Financial Officer at Smart Engines

Nikita Arlazarov

 “Entering the Middle East market with Emirates NBD is an important milestone for us and I thank them for their trust in us. Not only were we able to support and fine tune data extraction for region-specific ID types, we have also developed a technology for Arabic character recognition in the process.”

 

 

 

Featured image credit: Edited from Emirates NBD and Unsplash

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