Mashreq has appointed Xi Liang as its new Head of Artificial Intelligence, marking a key development in the bank’s ongoing investment in advanced technologies.

In this role, Liang will be responsible for driving the bank’s AI strategy, with a focus on improving customer experience, operational efficiency, and overall competitiveness.

Liang brings more than 15 years of cross-sector experience spanning banking, retail, healthcare, and consulting.

Her background includes leadership positions at Judo Bank and Endeavour Group, advisory roles at McKinsey & Company, and research at IBM, where she was credited with four patents and published in peer-reviewed journals.

Her work centres on building responsible and scalable AI systems that support tangible business outcomes.

As Head of AI, Liang will lead the development and implementation of artificial intelligence initiatives across Mashreq’s business units.

Her responsibilities include advancing the use of generative AI, intelligent automation, and enterprise-wide adoption of AI technologies, in line with business goals and regulatory requirements.

Commenting on her new position, Liang said:

“I am excited to join Mashreq, an organisation renowned for its culture of innovation and ambition to lead in digital banking. Together, we have a unique opportunity to harness the power of AI to create meaningful, customer-centric solutions while setting new standards for responsible AI in financial services. I look forward to collaborating with Mashreq’s talented teams to drive the next wave of intelligent transformation.”

Liang holds a PhD in Engineering and a Bachelor’s degree in Computer Science from the University of Melbourne.

She also has certifications in cloud computing, AI governance, and data science from several global institutions.

Featured image credit: Edited by Fintech News Middle East, based on image by mrsiraphol via Freepik