Emirates NBD customers can now chat bank via WhatsApp as the bank introduces customised services via the WhatsApp Business Solution.

Enhancing the bank’s suite of digital capabilities, Emirates NBD Chat Banking via WhatsApp, supported by Infobip, it allows customers to  carry out daily banking functions on the go.

These functions include checking account balances, the last five transactions of account or credit cards, last credit card mini statement, temporarily blocking or unblocking cards, new cheque book requests, and foreign exchange rates.

All messages on Emirates NBD’s verified WhatsApp Business account are encrypted, ensuring safety and security of customer information. Customers are encouraged to check for the green badge next to the Emirates NBD name in the chat window to ensure they only engage with the bank’s verified WhatsApp Business account.

“We believe the new offering will complement our existing digital banking channels and offer security along with the simplicity and convenience of instant responses, 24/7 ”

said Abdulla Qassem, Group Chief Operating Officer, Emirates NBD.

“As Emirates NBD forges ahead with its digitisation agenda, we look forward to progressively expanding our range of WhatsApp based services to deliver a unified, digital experience for our customers.”

Featured image credit: Emirates NBD